This Privacy policy for services describes how we process our customers’ personal data. It also complements service-specific privacy statements as well as our license terms and other, shorter notices on case-specific data collection (e.g. support tools). Depending on what Anason Printwork services you use and how much you interact with us, some sections of this policy may not apply to you or may apply to you only in part.

Definitions

This is what we mean when we make certain references within this policy.

“Client”, “you”, refers to a private or corporate user or any other data subjects who buy, register for use, or use our services and who may have submitted personally identifiable information to us. This information may have been submitted through the use of our services (including web solutions), web sites, telephone, e-mail, registration forms, or other similar channels.

“Personal data” refers to any information on private individuals and their personal characteristics or circumstances, which are identifiable to them or their family or household members. This information may include names, e-mail and mailing addresses, telephone numbers, billing and account information, and other information incidental to the services and their provisioning.

“Services” refer to any services or products that are manufactured or distributed by Anason Printwork, including software, web solutions, tools, and related support services.

“Web site” refers to the https://www.anason.my web site or any other web site that Anason Printwork hosts or controls, including sub-sites and browser-based service portals.

 

What do we collect?

We typically need to ask at least for your email address, phone number, and name to be able to provide our services. The individual services also collect additional data directly both on our service and from your device and related data traffic. In cases of such automated collection, the focus of data collection is on our services, not on your private data.

The adjoining service and interaction-specific policies explain in more detail the personal data collected per service type.

If there is no specific policy for a service or interaction, this main ‘privacy policy for services’ document shall apply.

What do we do with it?

This list describes the general purposes for the collected personal data.

  • Customer journey. To identify authorized users and check customer qualifications, process and track transactions such as administering accounts, shipping, invoicing, and managing licenses;
  • Deliver, fix, and enhance. To deliver our services to you, maintain and develop our services and web sites, and to provide help and support for the services;
  • Analyze. To track how our services are acquired and used so that we can improve the services, manage your customer relationship, and approach you with relevant messages;
  • Communicate. To send you information relating to the services, conduct customer surveys, arrange competitions, advertise and market our services to you;
  • Regulatory. To prevent fraudulent activities, remove or stop sharing of illegal or infringing material, and comply with legal or regulatory requirements.

The adjoining service and interaction-specific policies explain in more detail the specific purposes for the collected personal data.

 

Why we need to process your data

By using our services, you are our client. Because of this relationship, we have a right to process relevant personal data.

Such data processing may occur when you communicate with us or our business partners relating to our services, install and use our services, fill out a form or survey, register to use our services, submit information through our web solutions, enter a contest or sweepstakes, register your e-mail address with us, or send us e-mail.

We need to automatically collect and process relevant personal data for our services to work, to enhance them, and to provide them to you. Due to the nature of our services, it is impossible to completely avoid data collection without preventing the services from functioning. As such processing is inseparable from the services we provide to you, this gives us a valid need to process your data and legal authorization to do so. However, we seek to give you as much control as possible. For example, we may ask you for your separate consent for some data collected or provide a possibility to opt out from non-critical data collection.

While some of our services have dedicated privacy policies to help you better understand the data collected by that particular service, we consider you a client of Anason Printwork, not a client of the individual service. Hence, data collected by different services (e.g. SAFE) and interactions (e.g. contacting support) are combined to your Anason Printwork account. However, we do not aggregate data against our specific privacy promises (for example, we maintain a hands-off approach to your traffic inside our VPN service).

Other disclosures

There are circumstances not covered by this privacy policy where the use or disclosure of personal data may be justified or permitted, or where we may be obligated by applicable laws to disclose information without acquiring your consent or independent of service provisioning.

One example includes complying with a court order or a warrant issued by the authorities in the relevant jurisdiction to compel the production of information. We weigh each disclosure requirement carefully and take the possibility of such disclosure requests into account when deciding where and how we store your personal data.

Disclosing your personal data may also be justified to protect ourselves against liability or to prevent fraudulent activity, or where it is necessary to solve or contain an ongoing problem. In any such action, we will act according to the applicable laws.

We may also need to transfer your personal data as part of a corporate transaction, such as a sale, merger, spin-off, or other corporate reorganization of Anason Printwork, where the information is provided to the new controlling entity in the regular course of business.

We may also disclose your personal data to our insurers and to governmental regulatory agencies if so required by applicable laws.

Retention

We retain your personal data in our databases in line with our data retention practices.

The default rule under Malaysia – and many other applicable – laws, is that personal data should be deleted or anonymized once we no longer need it for the purpose it was collected.

Consequently, we store the personal data of our customers for varying durations, depending on the type of data. This also means that we may retain your personal data beyond the end of your client relationship with us, but only as long as we continue to have a valid reason. Typical reasons include:

  • to allow us to pursue available remedies or to limit any damages that we may sustain (e.g. due to an ongoing dispute or investigation)
  • to solve or contain a recurring problem or to have enough information to respond to future issues (e.g. your support ticket related to a problem that was not permanently corrected during your customership)
  • to uphold agreements between you and us (e.g. you continue to subscribe to our other services)
  • to prevent fraudulent activity (e.g. to enforce a ban on our community)
  • if applicable laws require us to store the data (e.g. to keep track of your purchase and the payment of our services)
  • to communicate with you (e.g. keeping your personal data stored for the grace period after the end of your subscription or sending you communications after your customership if you have elected to receive them).

We do not seek to store your customer account data indefinitely. Once there has been no activity in any of our services related with your customer account or in our community for a set time, we delete your account. We will contact you in advance of such deletion so that we do not delete your account against your wishes.

For more sensitive data relating to specific services, we have separate retention practices.

Data that does not contain personal data (e.g. security data and aggregate analytical data) is retained as long as such data is needed and is useful for the purpose it was collected.

Data security

We apply strict security measures to protect the confidentiality and integrity of your personal data when transferring, storing or processing it.

We use physical, administrative and technical security measures to reduce the risk of loss, misuse or unauthorized access, disclosure or modification of your personal data.

We store your personal data on secure servers that are located either at our offices, at the offices of our subcontractors, or at fully classed data centers. Only authorized personnel can access the information on these servers. Where our clients’ personal data needs to be disclosed to our subcontractors, we require them to process and protect personal data in a manner consistent with this privacy policy and applicable laws. If you contact us through our web site or via e-mail, be aware that any information that is sent via the Internet might not be secure.

Data security

We apply strict security measures to protect the confidentiality and integrity of your personal data when transferring, storing or processing it.

We use physical, administrative and technical security measures to reduce the risk of loss, misuse or unauthorized access, disclosure or modification of your personal data.

We store your personal data on secure servers that are located either at our offices, at the offices of our subcontractors, or at fully classed data centers. Only authorized personnel can access the information on these servers. Where our clients’ personal data needs to be disclosed to our subcontractors, we require them to process and protect personal data in a manner consistent with this privacy policy and applicable laws. If you contact us through our web site or via e-mail, be aware that any information that is sent via the Internet might not be secure.

Note that there may be situations where our confidentiality obligations, our right of professional secrecy, and/or our obligations to provide our services (e.g. to your employer) may prohibit us from disclosing or deleting your personal data or otherwise prevent you from exercising your rights.

If you have any complaints about how we process your personal data, or would like further information, please contact us at any time.

If you feel that we are not enabling your statutory rights, you have the right to lodge a complaint with a supervisory authority.

Third parties

Our services and websites may embed or interoperate with third-party services.

The most prevalent such scenarios are the following:

  • Webstore. Our webstore is partially run by a third-party reseller. While the data you enter in the registration phase is handled under Anason Printwork policies, our webstore providers’ policies apply to the actual purchase and related activities.
  • Device location queries. When you query the location of your device via our services, the provider of maps needs to process the related geographical data. On the publication date of this policy, Anason Printwork uses Google maps in our device location and search features. Google privacy policies shall apply accordingly to your use of the features.
  • External features. Where the third-party service is a visible, separately branded part of your user experience, such third-party services’ privacy policies apply in lieu of this policy.

Sources

While we collect the majority of the above-mentioned data directly from you or your device, we also receive data from our affiliates, distribution partners (such as operators), and corporate entities from whom you have purchased the services. Such entities may be our resellers, but also include our external webstore partners. We also acquire some basic personal data (order data on purchases) and aggregate analytical data from app stores in which our services are sold. Such other sources may further include subcontractors who have provided you with support services, or advertising partners who have assisted us in conducting our marketing activities.

We do this to create a seamless customer experience and to have the necessary information for solving support cases.

Typical examples of this kind of “third-party collection” are:

  • collection of your data from registration information that you have submitted to our external webstore,
  • we acquire your contact data from previous sign-in data from our operator reseller partner providing our service to you, and
  • when you use your social media account to register to our services, we collect the e-mail address from your account to enable us to authenticate your registration and to contact you.