Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or any other reimbursement.

If you are not satisfied with any product, please e-mail Customer Service within 7 working days of receiving your order. Please include your order number and reason for dissatisfaction. If you have not received your order within the specified delivery time, please contact Customer Service (FEEDBACK) not later than 7 days from the date of the specified delivery time.

Once we received your feedback, Our Customer Service department will review your complaint and work with you to meet your expectations.

PLEASE NOTE:
We will only reprint or refund the cost of any print job that fails to meet the conditions under the General Expectation on Printing Outcome (Terms & Conditions, clause #5). However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, ANASON PRINTWORK does not review artwork/documents for content or spelling. In no way shall either Anason Printwork Sdn. Bhd., officers, directors, shareholders or employees beliable for any special incidents, indirect or consequential damages, mistakes or rejects of any kind whether or not the party has been advised of the possibility of such damages or rejects arising out of or related to an ANASON PRINTWORK customer’s action(s). The terms and conditions constitute all terms and agreements relating to Customers participating in the ANASON PRINTWORK Web Application Order System Program.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. The return fees shall be born by returnee to our office address.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds or no refund are granted :

• Any printed material, rubber stamps, merchandise and goods with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery

Return & Refunds Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our office address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our office address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund

Refund

Only the same payment method or bank account that was used to make payment will be accepted to issue a refund. This will need to be approved by Anason Printwork management and will be processed within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Contact us at sales@anason.my for questions related to refunds and returns.